Oakley Signs " Graphics

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Customer Loyalty Team

Location: Altamonte Springs, FL

We need a new member of our customer loyalty team.

Why we need your help!

we're growing fast. Business is good and we're going to great. With the right people, we're convinced the next few years will be even better. To meet the challenge, we're looking for exceptional team members to help us continue to elevate our service and product quality.

You can become one of the most powerful people in a growing company. Oakley's 1st Core Value is "Our customer base grows our customer base." It's more productive to turn happy customers into a sales force than it is to acquire new customers. Our customer loyalty team is the front line for making this a reality. If you're a star at your job you will have our respect, admiration, compensation, and opportunity to grow.

What's this job like?

The Oakley Customer Loyalty Team puts a human face on all of Oakley's customer-facing services. You'll be on the phone, managing email, and live chatting with our website customers. We'll give you the training and tools to perform in a fast-paced, multitasking environment. You're going to be completely empowered to wow our customers.

You'll handle a wide range of issues from order quotes to being a point-of-contact to resolve the occasional mistake. You'll get to know our product line and become savvy at getting exactly what our customers need and identifying helpful upsells. It will feel good to help people. You're not just taking an order in a call center, you're acting as a trusted consultant for real estate agents from all over North America.

When one of our customers says, "Woah, your service was so good I felt like I was talking to someone at Zappos!" you'll have earned one of the highest possible compliments.

We offer a competitive starting rate for CLTMs, insurance benefits, incentive compensation and a 401K.

Do you qualify? Check the "skills and education" section below.

Who is Oakley Signs & Graphics, anyway?

If you haven't read our core values, please do. They're not just the usual corporate jargon. They guide us as a company.

Oakley Signs & Graphics is a family business with a national reach. When we say family, we mean it. The Levitt family works the business every day. Scott Levitt, his brothers Keith and Brett, and their father Ken all have a hand in the day-to-day success of Oakley. We've been in the sign industry since 1972.

It's not uncommon for people to work with us for decades. We're loyal and we take care of our people.

Right now we're in one of the most exciting growth phases in our history. You're going to feel that urgency and energy if you become part of the family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial curiosity, ambition, and smarts.

Skills and education you'll need.

Some basics:
  • Demonstrate excellent verbal, written, and proofreading skills.
  • Have a minimum of 2 years with one previous employer.
  • You need a high school diploma.
  • You're fine using photocopiers and faxes (yes, even faxes sometimes).
  • You know how to sit back and keep your cool if a customer loses theirs.
Technical skills:
  • You're super familiar with online shopping.
  • You have to have above-average computer skills, including the use of your typical office apps (email, MS Word, Excel, web browsers), and the ability to type at least 40 wpm (words per minute).
  • We use Mac OS X-based systems, so understanding how to move quickly and efficiently on an Apple computer is a big plus.
  • Very important: When you don't know how to do something, your instinct should be to Google it and see what you can learn for yourself.
Stuff that could give you an edge:
  • You have prior call center experience, especially for an online company.
  • You have business or hospitality experience.
  • You're bilingual (especially Spanish).
  • You have experience in the real estate industry that would help you relate to our customers.

Are you the one we've been looking for?

Then take the first step to your new career by completing this form.

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